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Free 3-Piece Deluxe Sample Set with Every Order!

NEW: Ultra Rich Barrier Cream! Shop now.

Complimentary 3-Piece Gift with $150+ Purchase!

Frequently Asked Questions

When will my order ship?

Orders will ship within 4 business days.

What is your return policy?

LancerSkincare.com offers a refund to original payment within 30 days of delivery, or store credit within 90 days. Gift card are ineligible for a return. If you are unsatisfied with a product, please request a return here. We are unable to provide exchanges. If your original order included a free gift, sample, or other promotional item, please make sure to return it to receive a complete refund or we will deduct the value of the gift from your refund. Paid shipping fees are non-refundable.

How do I access my account?

Log into your Lancer account here.

Can I modify or cancel my order?

You can cancel or modify your order within 15 minutes of it being placed. Please contact us via telephone at 503-780-7269 or via email at info@lancerskincare.com and we will do our best to accommodate your request.

For Subscription orders, those must be modified or canceled before the auto-renew date via your Lancer Skincare account log-in or by contacting info@lancerskincare.com before your renewal date.

Policy: Orders can be modified or canceled within 15 minutes by contacting us by phone or email. If you do not make the 15-minute cancellation window and would like to cancel your order because you changed your mind, we urge you to process a return here.

How do I know if my order has processed?

You'll receive a confirmation email from us shortly after placing an order on our website. If you don't see the email in your inbox, check your spam folder first. Otherwise, please reach out to us at info@lancerskincare.com and we'll be happy to help!