Shipping & Returns Policy

Order Processing

Order processing is the time it takes from the moment you place your order on our site to when it gets packed & leaves our warehouse. Orders that are placed after 12:00 pm CT begin processing the following business day. Order processing can take up to 2 business days.

Once your order is placed, we are not able to make any changes or cancellations.

Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. We thank you in advance for your understanding!

Shipping & Delivery

Please note that delivery times do not include order processing times.

Our warehouse is located in Garland, Texas. Transit time will depend on your delivery address and its proximity to our warehouse.

United States Shipping Costs & Delivery Times

*If you are shipping to Hawaii, Alaska, or Puerto Rico, transit times may take a little longer.

International Shipping Costs & Delivery Times

For shipments outside of the United States, we ship DDP (with duties paid). Shipping duties and taxes are all included in the final price you see at checkout.

Canada

United Kingdom

United Kingdom region includes: England, Northern Ireland, Scotland, Wales

Australia & New Zealand

European Union

European Union region includes: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Other International Countries

Other International regions include:

Central America & Mexico: Belize, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama

South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay

Caribbean: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Bermuda, Cayman Islands, Curaçao, Dominica, Dominican Republic, Guadeloupe, Haiti, Jamaica, Martinique, Netherlands Antilles, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Isds

Africa: Algeria, Botswana, Cameroon, Cape Verde, Congo – Brazzaville, Côte d'Ivoire, Egypt, Eswatini, Ethiopia, Gabon, Ghana, Guinea, Kenya, Libya, Madagascar, Malawi, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Senegal, South Africa, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe

Asia: Afghanistan, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong SAR China, India, Indonesia, Japan, Macao SAR China, Malaysia, Maldives, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Turkmenistan, Vietnam

Middle East: Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates

Europe (outside EU shipping zone): Bosnia & Herzegovina, Canary Islands, Cyprus, Guernsey, Jersey, Leichtenstein, Moldova, Monaco, Norway, San Marino, Switzerland, Ukraine

Tracking

Once your package has been shipped, you’ll receive a shipping confirmation email with your tracking number.

Damaged, Delayed, and Missing

Damaged Orders

We take full responsibility for damaged products due to manufacturing defects. Please send us a photo at support@lancerskincare.com, and we’ll be happy to find a solution for you.

Delayed Orders

We know you’re excited to get your package, but unfortunately delays in transit times may occur with the carrier. If your order is still in transit and has not been delivered within our promised timeframe, your order may be lost. Please contact us at support@lancerskincare.com and we’ll be happy to help.

Missing Orders

If your package has been marked delivered, but you can’t locate it, please allow 3 business days from the delivered date on the tracking number as some carriers may be experiencing latency issues and lags in their tracking. If by the 3rd business day you still cannot locate your order, please contact us at support@lancerskincare.com.

Returns & Exchanges

If you’re not completely satisfied with your purchase, please visit our self-serve return portal. You are eligible for a full refund within 30 days of delivery, and are eligible for store credit within 90 days of delivery.

If you are instructed to ship your item back to us, your refund or credit will be issued upon delivery at our warehouse.

If you are instructed to keep your item(s), your refund or credit will process immediately.

Once a refund is processed, it may take some time before it's properly reflected on your account since processing time can vary across banks. We suggest waiting at least 5-10 business days for the refund to show on your account.